All guidesWhen something goes wrong
When something goes wrong
The symptoms people actually arrive with, and what is really causing them.
- I cannot find where to mark a student absent.
- There is nowhere, because there is no absent marking in Catomni. Checking a student in is the attendance record; anyone not checked in shows as missed on their family’s schedule. Attendance history is read-only on the student’s own page.
- I checked in the wrong student.
- There is no undo. Check them out instead — that is the only reversal available.
- Nothing happens when I type a name into check-in.
- Search needs at least two characters, and it waits a moment after you stop typing. If the student is found but you get "No active classes scheduled for today", they have nothing on today — cancelled and completed sessions are excluded from that path.
- I published a report and want to take it back.
- You cannot. Publishing is a one-way door with no unpublish. You can still edit a published report — it will be marked edited if the content actually changed.
- The Publish button is greyed out.
- Two possible reasons. Either the recap in "What we covered" is empty — student notes alone are not enough — or the class has not taken place yet, in which case save a draft and publish once it has.
- There is no Programs link in my sidebar, but I need to award a belt.
- That is expected. Programs is gated on a permission instructors do not hold, but the page itself is open to you. Go to /studios/{studioId}/programs directly and bookmark it — the Award Milestone button is on the program page, in the enrolled-students list.
- The milestone I want to award is greyed out.
- It reads either " (already achieved)" or " (locked — earn earlier milestones first)". Sequential programs only offer the next rung; earlier ones have to be awarded first.
- I renamed an activity and it changed in another class.
- The activity library is studio-wide. Adding, renaming or archiving an activity from inside one class changes it for every class in the studio.
- I cannot remove an activity from a week.
- A student has already recorded results against it: "{activity} on {day} already has recorded results and cannot be removed. Adjust its target instead." Clearing the whole week is blocked for the same reason.
- A student who joined mid-term shows nothing for earlier weeks.
- Correct — the roster is bounded at the week each student joined, so nobody is graded on weeks before they were enrolled. An empty week reads "No students were enrolled in this class for this week."
- My old homework bookmark stopped working.
- It still works — it redirects. The standalone homework page is gone; homework is a tab on the class page now, and old links land there with the week preserved.
- The Settings button on the studio dashboard does nothing when I click it.
- You do not have access to Studio Settings, and that page redirects you back to the studio dashboard instead of showing a refusal. The button is shown to everyone even though the page is not, which is why it looks broken rather than blocked — the sidebar link, by contrast, is simply hidden from you. Billing, Reports, Inquiries, Announcements and the Audit Log behave differently again — they show a proper "Access denied" page.
- A control described here is missing for me.
- Your owner can replace your role’s defaults with a custom access set, which can grant more than the standard instructor holds or less. Ask them what your access looks like.
- Events opens but there is no Create event button.
- Creating and publishing events needs the class-management permission, which instructors do not hold. You can still copy the link, download the QR code, print the poster and see who has registered.
- I fixed a mistake in a published class report — does the family get told again?
- No. The email goes out once, on the first publish. The corrected version is what they see in their portal, badged Edited beside the published date.
- A parent says the Save button on their child’s homework is dead.
- It stays disabled until the number actually changes, and it is not offered at all for a day that has not arrived — that card reads “Record it on the day”. Clearing the box and saving is how they undo an entry.
Still stuck on something?
The support portal has the rest, and a real person on the other end of it.