Inquiries from your website

Share your contact link

Sidebar → Inquiries · /studios/{studioId}/inquiries

1. 1Open Inquiries. The card at the top is “Your contact link” — “Add this link to your website so visitors can send you questions.”
2. 2Click Copy. The toast reads “Link copied — add it to your website”.
3. 3Put it on your website, in your bio, wherever people look for you.

• The link stays public even if you hide your studio from the Catomni directory, so a link you have already printed keeps working.

Answer an inquiry

Sidebar → Inquiries · /studios/{studioId}/inquiries

The page header is “Questions from your website. Answer here — the reply lands in the visitor’s email.”

1. 1Open Inquiries and work the Inbox tab. The other two are Answered and Archived.
2. 2Select a message. Above it sits whatever the visitor told you: Phone, “Interested in”, “Student age”, Available and “Came from”.
3. 3Type into the reply box — labelled “Sends by email to {email}” — and click Send reply.
4. 4Archive anything you are not going to answer. Reopen puts it back in the Inbox.

• Owner, admin and front desk hold Inquiries by default. Instructors do not.
• The reply is emailed to the visitor directly, with your studio’s email as the reply-to. The inquiry is marked answered only once the send succeeds — if it fails you get “The reply could not be emailed ({error}). The inquiry was left unanswered — try again.”
• A “Join request” row is a signed-in Catomni account pressing Request to join in the studio directory. It enrols nobody; it is a message, and what happens next is up to you.
• The email announcing a join request goes to members whose ROLE is owner or admin. A front-desk member sees the row in the inbox but is never emailed about it — the inbox is what they work from.
• There is no delete. Archive is as far as it goes.
• The “Class enquiries” filter narrows the list to people asking about classes.